In all cases, we will only use your personal information subject to your instructions, data protection law and our duty of confidentiality.
We use analytics tools to identify how visitors use our website so that we may make improvements and give visitors a better user experience.
Our analytics tools are part of a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you and we do not share this personal information.
An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. We do not have access to any personal information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from geographic regions.
Transferring your information outside of Europe
As part of the services offered to you through our services, the information which you give to us may be transferred to countries outside the European Union (“EU”). For example, some of our third-party providers may be located outside of the EU. Where this is the case we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy. By using or participating in any service or by submitting your personal information, you’re agreeing to this transfer, storing or processing.
If you use our services while you are outside the EU, your information may be transferred outside the EU to give you those services.
Security protection for personal information
We use appropriate technologies and organisational procedures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.
Our information security policies are aligned with internationally recognised and widely used standards. Our Calculating Agent systems are compliant with the internationally recognised information security standard ISO27001. This is an independently audited certification that information security is managed in line with international best practice.
All of our employees and contractors are required to follow our personal information privacy and security policies when handling personal information.
Where we have provided authentication information for you to access services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
While we do take appropriate steps to protect your personal information, no website, product, device, online application or transmission of personal information, computer system or wireless connection is completely secure and therefore we cannot fully guarantee the security of your personal information.
Links to Third Party Websites
Links to other websites are provided for information purposes. We will not redirect you to a website that is not under our control for the provision of any of our services.
Information from Children under 16 years of age
We understand the importance of taking extra precautions to protect the privacy and safety of children. Our services are not marketed to a broad group of consumers, however, the website will allow any person to download a subscription form/contact us form/whistleblowing or complaint form and to send this to us for processing. In the case, that a child under the age of 16 sends any such information to us, we will delete it, as soon as we identify it.
How long will we hold your personal information for?
We will retain your personal information for as long as we reasonably require it for legal, regulatory, business or contractual purposes. Your personal information will be retained in accordance with our Record Retention and Destruction Policy. This policy categorises all of the information held by us and specifies the appropriate retention period for each category of personal information.
Retention periods are determined by a number of factors, such as local laws, contractual agreements, applicable data protection laws and legal requirements.
Where there is no legitimate reason for retention we will delete/destroy any personal information held by us.
Access to your information, correction, portability and deletion
Under general data protection laws you have specific rights to your personal information. You have;